Troubleshoot audio or video issues with uploads on YouTube

If you're having issues with the audio or video of your upload, attempt these troubleshooting steps to solve the consequence.

Audio issues

Sound and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, use a video editing software earlier uploading your content to YouTube.

Audio plays on a computerbut non on a mobile device

If your video'south sound is playing correctly on a computer only non on a mobile device, your sound may accept poor mono compatibility.

Videos often accept stereo audio, which contains sound for left and right speakers (like headphones). Nigh mobile devices only take 1 speaker. When your mobile device plays stereo audio, it has to catechumen it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion procedure can reduce the audio quality or mute the sound. This problem often happens when several sound recordings are used into i video.

Make sure your audio is "in phase."

Other audio or video issues

Editing your video'south settings tin solve mutual sound and video issues. To review and change your video's settings:

Open the video in a video editing program

To open up your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, yous can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, fifty, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Charge per unit: Automatic
  • Cardinal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and export

In one case the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you lot upload a video, it will initially be candy in a low quality. This process helps yous complete the upload flow faster. Higher qualities, such every bit 4K or 1080p, tin take more time to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If you'd like new uploads to exist available in all qualities, attempt uploading your video as unlisted kickoff. You can later make your video public once all qualities are available. Learn more about video quality for new uploads.

Note:Higher qualities similar 4K may not exist available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, color primaries, and colour matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Learn more

If colors still aren't rendering correctly, it may exist due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video'southward settings can solve common sound and video issues. To review and change your video'southward settings:

Open the video in a video editing program

To open your raw video, use a video editing program on a computer. If you lot recorded your video on a mobile device, you can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings friction match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, l, lx FPS rates are preferred. Other less-common frame rates similar 23.98, 29.97, and 59.94 are also acceptable.
  • Information Rate: Automatic
  • Key Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

Once the video has the recommended settings, re-upload the video on YouTube.

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